Privacy Policy

Who We Are

Etchture Co LLC, trading as “Etchture Co”, operates etchtureco.com and is the data controller responsible for the personal data described in this notice.

Personal Data We Collect and Why

• Account data (name, email address, login credentials) — to create and maintain your account and deliver purchased files. Legal basis: performance of a contract.
• Order data (order number, products purchased, license details) — to fulfil your order and provide support. Legal basis: performance of a contract.
• Support messages (your enquiries and correspondence) — to answer you. Legal basis: legitimate interests.
• Usage and device data (pages visited, IP address, device identifiers, telemetry) — for security, fraud prevention, and product improvement. Legal basis: legitimate interests.
• Marketing contact data (email address) — only where you have opted in. Legal basis: consent, withdrawable at any time.

Who We Share Data With

• Payment processor — Stripe processes payments, card details, and invoicing on our behalf. We never see or store full card numbers.
• Service providers and subprocessors — hosting, database, email delivery, and analytics providers acting on our instructions.
• Professional advisers — legal and accounting advisers where necessary.
• Authorities — where required by law or to protect legal rights.

We do not sell your personal data.

Data Retention

We keep account and order data for as long as your account is active and for as long as needed to meet legal, tax, and accounting obligations. Support and usage data are kept for a limited period and then deleted or anonymised when no longer needed.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data, to object to certain processing, to withdraw consent, and to complain to your data protection authority. To exercise any right, email info@etchtureco.com and we will respond within one month.

International Transfers

Our service providers may process data outside your country, including in the United States. Where required, transfers are protected by appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.

Security

We apply appropriate technical and organisational measures, including encryption in transit, access controls, and signed, expiring download links, to protect your information.

Cookies

We use essential cookies required for the site and checkout to function, and may use analytics cookies to understand how visitors use the site. You can manage or disable cookies in your browser settings; disabling essential cookies may break site functionality.

Contact

Etchture Co LLC — privacy enquiries: info@etchtureco.com.