Question 1

How do I download my theme after purchase?

Accepted Answer

Visit /my-etchture and enter the same email address you used at checkout. You will see every theme tied to that email along with secure download links.

Question 2

When will I receive my theme files?

Accepted Answer

Delivery is instant. As soon as your payment is confirmed, your download access is activated and your order appears on the My Downloads page.

Question 3

I did not receive a confirmation email — what should I do?

Accepted Answer

Check your spam, promotions, and updates folders first. If you still cannot find it, go to /my-etchture, enter your checkout email, and your order will appear. If nothing shows up, open a support request and we will verify your purchase manually.

Question 4

How many times can I download my theme?

Accepted Answer

Each purchased file allows up to 5 downloads within 30 days of purchase. After that window, you can request a re-issued download link through support.

Question 5

Do download links expire?

Accepted Answer

Yes — links expire 30 days after purchase. If you need access after that, contact support and we will reactivate access for verified customers.

Question 6

Can I download my theme on multiple devices?

Accepted Answer

Yes. Your download quota applies across all devices, not per device. Save the ZIP file in a safe place once downloaded.

Question 7

I used the wrong email at checkout — can it be updated?

Accepted Answer

Yes. Contact support with your order number, the email used, and the correct email. We will transfer your access after verifying the purchase.

Question 8

What files are included in each theme?

Accepted Answer

Each theme includes the full theme files, setup notes, layout structure references, typography pairing, color palette specs, and brand styling guidance.

Question 9

What format are the files delivered in?

Accepted Answer

Themes are delivered as ZIP archives. Unzip the file on your computer before uploading to your website platform.

Question 10

Are images and stock photos included?

Accepted Answer

Themes include layout-ready placeholder imagery for setup purposes. Final brand imagery is yours to provide so the theme reflects your business authentically.

Question 11

Do themes include fonts?

Accepted Answer

We reference premium font pairings and provide guidance on free and licensed alternatives. Where fonts are not redistributable, we link to the official source so you can install them through proper channels.

Question 12

Are themes mobile responsive?

Accepted Answer

Yes. Every Etchture Co theme is built to display cleanly on desktop, tablet, and mobile.

Question 13

Do I get future updates to my purchased theme?

Accepted Answer

Minor refinements and bug fixes are included. Major version redesigns are released as new products.

Question 14

Do I need technical experience to set up a theme?

Accepted Answer

Basic website editing knowledge is helpful but not required. Each theme includes setup notes so a non-technical owner can launch with confidence.

Question 15

Can I customize the colors, fonts, and layout?

Accepted Answer

Yes. You may fully customize colors, images, text, fonts, sections, and content for your own brand under your license terms.

Question 16

Can I add my own logo and brand assets?

Accepted Answer

Absolutely. Themes are built to be branded. You should replace placeholder logos, photography, and copy with your own.

Question 17

Can I rearrange or remove sections?

Accepted Answer

Yes. Sections can be reorganized, removed, or duplicated to fit your business needs.

Question 18

Do you offer installation or setup help?

Accepted Answer

Setup guidance is available through our support channels. For full done-for-you setup, contact us directly to ask about availability.

Question 19

Which website platforms are these themes built for?

Accepted Answer

Each theme listing specifies its target platform. Most are built for premium blog and editorial platforms — check the individual theme page for compatibility details.

Question 20

What license comes with my theme by default?

Accepted Answer

Individual themes include a Personal License (use on 1 website). The Luxury Theme Bundle includes a Business License (use on up to 3 websites). Full details are on the /licensing page.

Question 21

Can I use a theme for a client project?

Accepted Answer

Only if you hold an Agency License. Personal, Business, and Commercial licenses do not permit client use. You can upgrade your license through support before using the theme for client work.

Question 22

Can I use one theme on more than one website?

Accepted Answer

Each license tier specifies the number of websites allowed: Personal (1), Business (3), Commercial (10), Agency (25 client sites). See /licensing for the full breakdown.

Question 23

Can I resell or redistribute the theme files?

Accepted Answer

No. Resale, redistribution, file sharing, marketplace uploads, and repackaging are not permitted under any license tier.

Question 24

Can I modify the theme and sell it as my own product?

Accepted Answer

No. Modified versions cannot be sold, redistributed, or claimed as original work. Etchture Co retains intellectual property ownership of all original designs.

Question 25

How do I upgrade my license?

Accepted Answer

Contact support with your order details and the license tier you need. You will be invoiced for the difference and your usage rights updated.

Question 26

Do I own the theme after purchase?

Accepted Answer

You own a perpetual license to use the theme according to your license tier. Etchture Co retains ownership of the original design, code, layouts, and intellectual property.

Question 27

What payment methods do you accept?

Accepted Answer

All major credit and debit cards through our secure Stripe checkout. Apple Pay, Google Pay, and Link are supported on compatible devices.

Question 28

Is checkout secure?

Accepted Answer

Yes. Payments are processed through Stripe with SSL encryption end-to-end. Etchture Co never stores your card details.

Question 29

What currency are prices listed in?

Accepted Answer

All prices are in USD.

Question 30

Do you charge sales tax or VAT?

Accepted Answer

Any applicable taxes are calculated at checkout based on your billing location.

Question 31

Do you offer payment plans?

Accepted Answer

Single themes are one-time payments. Larger bundles may offer split-pay through Stripe at checkout where available.

Question 32

Can I get an invoice or receipt?

Accepted Answer

Yes. A receipt is emailed automatically after every successful purchase. Contact support if you need a formal invoice with business details.

Question 33

Are refunds available?

Accepted Answer

Because themes are digital products delivered instantly, all sales are final once download access is granted. Please review the demo and theme details before purchasing.

Question 34

What if I purchased the wrong theme?

Accepted Answer

Contact support within 24 hours of purchase, before downloading. If files have not been accessed, we may be able to apply your payment toward a different theme.

Question 35

What if my theme has a defect?

Accepted Answer

Open a support request with a description of the issue. We will repair the file and re-issue download access at no cost.

Question 36

Can I exchange my theme for a different one?

Accepted Answer

Exchanges are not standard. In rare cases — and only before files are downloaded — support may approve a one-time exchange.

Question 37

How do I contact support?

Accepted Answer

Open a request through /theme-support or visit /support-thread. Most replies are sent within 1–2 business days.

Question 38

What hours is support available?

Accepted Answer

Support requests are reviewed Monday through Friday, 9am–5pm EST. Responses outside of these hours may be delayed.

Question 39

Can I request a new theme design?

Accepted Answer

Custom design work is offered case-by-case. Contact support with your project details for availability and pricing.

Question 40

I forgot which email I used at checkout — can you look it up?

Accepted Answer

Yes. Reach out to support with your full name and approximate purchase date and we will locate the order.

Question 41

Do I need to create an account to purchase?

Accepted Answer

No account is required. Your email is your access — it ties your purchase, downloads, and license together.

Frequently Asked Questions